VACANCY:Call Centre Officer (Kota Kinabalu) - AEON Credit Service (M) Bhd

Responsibilities

• To ensure customers' request, inquiries and complaints are attended and responded in timely manner, and to provide first call resolution, as indeed to provide excellent customer service.
• To handle customer calls, complaints and enquiries efficiently, courteously and professionally.
• To work in a team environment and support each other in multitasking & flexible working hours/days.
• To assist Customer Request Management Unit operation on resolicit, outbound call & administration work.
• Sensitive and alert to customers’ request & feedback.
• To support customer’s enquiries or grievances.

Requirements

• Bachelors Degree / Diploma in any related disciplined.
• Experience in Customer Service / Call Center / Credit Card Sales / Banking background.
• Well verse in English & Bahasa Malaysia.
• Ability to converse in Mandarin/Cantonese or Japanese will be an added advantage.
• Computer Literate and proficiency in MS Office.
• Fresh graduates are encouraged to apply.

Location : Kota Kinabalu

Closing Date : 21 September 2013

Click Here to Apply Online