Front Office Manager - Nexus Resort & Spa Karambunai

Responsibilities

1. To set in close conjunction with various heads of department, an annual operating budget which will form part of the business plan, assist in the compilation of all forecast and statistics.
2. Develop a Front Office Operations and Training Manual.
3. Supervise and co-ordinate the activities of Front Office to ensure a smooth and efficient operation.
4. Ensure that guest registration and mail services are handled efficiently, promptly and courteously and in accordance with hotel's policies and procedures.
5. Conduct continuous training programs for all personnel to provide reserve capacity for emergency staffing requirements.
6. Establish work schedules in accordance with current staff planning; recommend and justify exceptions/changes to these  guides if necessary.
7. Evaluate employees on a periodically basis and recommend for promotions/transfers/confirmation.
8. Maintain a positive departmental “team working” environment and discipline.
9. Ensure daily, weekly and monthly reports are prepared and submitted to the departments concerned in an acceptable timely manner.
10. Review current room inventories and recommend action for rooms control.
12. Maintain statistical record of room sales and occupancy percentage.
13. Regularly inspect guest room accommodations with the Housekeeper.
14. Liase closely with the Sales Department on room bookings and group requirements.

Requirements

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Managers specializing in Hotel Management/Tourism Services or equivalent.

Company Overview

The romanticism and mysticism of Borneo awaits you in the world's last unexplored paradise. Nexus Resort & Spa Karambunai lies on 3,335 acres of unrivalled natural and landscaped surroundings on the spectacular Karambunai Peninsula in Kota Kinabalu. The South China sea, six kilometres of pristine white sand beach and a million-year old tropical rainforest poise as the majestic margin and backdrop. 485 Luxury Guest Rooms and Suites, each with private balcony including 6 Presidential and Royal Villas with private swimming pool,jacuzzi and panoramic views of the ocean and manicured gardens. Only 38 minutes drive from the Kota Kinabalu International Airport, and directly connected to major international destinations.

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