VACANCY: Customer Communication Officer Sandakan (Sabah): EDARAN TAN CHONG MOTOR

Responsibilities:

• Act as Brand Ambassador of the branch showroom, attending to walks-in customers and extending Nissan hospitality.
• Provide excellent customer services to enhance customer experience.
• Assist Head of Branch in organizing customer events (eg: New Vehicle Appreciation Program (NVAP), customer get-together, launches etc).
• To support Head of Branch in the implementation of customer service delivery activities, including Customer Satisfaction action plan, showroom presentation and test drive vehicles maintenance.
• Attend to all walk-in customers' need and ensure that customers' request, inquiries, and complaints are attended to promptly.
• Solicits and provide leads generation to the branch sales.
• Assist Branch Manager to maintain exceptional housekeeping standard and cleanliness of the Branch showroom and restroom.
• Ensure adherence to the Company's policies and procedures at all time.
• Assist in ad-hoc and when assigned by the Head of Branch.

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Marketing, Mass Communications or equivalent.
• Two years of working experience in customer service role would be advantageous.
• Height requirement: >163cm.
• Proficient in spoken English, Bahasa Malaysia, and Mandarin.
• Must have outgoing and friendly personality.
• Able to work 6 days a week (including weekends and Public Holidays).

MORE INFO AND TO APPLY CLICK HERE

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